Hi, I'm Nikhil, a Customer Service Professional from Bengaluru (India).

As the Head of Customer Service, across a diverse range of product-based companies, over the last 2 + decades, I bring along with me, a rich, vast, dynamic & relevant set of expertise, that allows my teams to transform customer service into pure customer satisfaction. As a leader , who passionately rides the AI wave and knows exactly how to integrate intelligent automation seamlessly into the existing systems, while honouring the dignity of employee contribution, to consistently meet the demands of all projects, I ensure that achieving all identified goals becomes an enriching experience for everyone involved. I bring with me, the knowledge of not just, what to do,but also, what not to do, to surpass all the needs and expectations with thesole intention of creating lifetime value for all customers.